One app. No more working in silos
Achieve greater alignment between your sales and marketing teams and provide a smooth experience for your customers at every stage of their lifecycle with Freshworks CRM (formerly Freshsales).
Advanced AI capabilities. Adaptive as you go
Freddy AI’s powerful automation capabilities can help you understand customers and make smarter decisions through insights, predictions, and recommendations from your CRM data.
Engage better with customers
Surface the best leads, communicate on preferred channels, and engage in personalized and behavioral-based conversations.
Gartner Magic Quadrant 2020 – Sales Force Automation.
Freshsales, now with Freddy AI. The 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report notes the increased role of AI stating that “by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%”*.